Ryan J. Chen

what I've been up to recently

Business Systems Analyst
Square

April '20

Present

I work with stakeholders to gather business requirements for new initiatives, prioritize upcoming projects, and write technical specs for our delivery team to execute, while always taking into account scalability and end-user experience. During my time, I went and got my Application Architect certification, designed a program for Salesforce Tier 1 Support, and implemented a request process for sales overlay teams, increasing attach rate YOY by +47%.

Salesforce Administrator
Square

April '19

April '20

As a Salesforce Administrator at Square under the Business Systems team, I worked with 15 business partners and 2000+ users. I wore many different hats in my role: part project manager, part consultant for business painpoints, part developer for technical debugging, and part admin to 'keep the lights on' for all end-users. I've worked on Salesforce data migrations with up to millions of records, Lightning migrations and created a handoff process for customer success to send prospective leads over to sales, netting them $10M GPV in won opportunities.

Product & Sales Coordinator
Anatomage

Oct '17

April '19

At Anatomage, I went above and beyond nurturing clients throughout the entire sales cycle. Most of my time was spent optimizing and automating our sales process on Salesforce. For instance, I created a custom email automation marketing process in Salesforce that saved the company money from using a third party service and reps 15 minutes of manual work per lead.

I got my Salesforce Admin certification and became one of only two SFDC gurus at my company. I self-taught myself HTML, CSS, Javascript, SOQL & Apex in order to write basic Visualforce pages and triggers catered towards streamlining clean, accurate data.

Academic Tutor
AJ Tutoring

Sept '17

June '18

As an academic tutor, being likable with high school students was the easy part; knowing your subject in and out and being able to communicate technical concepts to someone else was the challenge. By constantly using catered analogies and applications to real-world concepts, I ended up helping many of my students not only go from C's to A's, but also become interested in the subject.

Supply Chain Management Intern
Frito-Lay

Jun '16

Sept '16

Understanding the ins and outs of how a business handles supply chain isn't simple, but that became the basis of my internship project—improving the store door value(SDV) of our distribution center by further connecting the front-end and back-end of the business. I spearheaded reward programs, ran daily accuracy reports for the front-line members, implemented a score-board project, and improved training methods to bridge the gap between the sales and operations sides in order to save the company up to $90,000 annually.

Recycled Water Program Coordinator
Central Contra Costa Sanitary District

Jan '16

June '16

Amidst the zenith of the California drought, I was given the opportunity to to manage CCCSD's recycled water program during my 6 month co-op. Aside from coordinating with customers to set them up with the program and participating in community outreach, I analyzed participant data during one of their busiest seasons, even automating part of the process on Excel. Program aside, I also helped draft various cost analyses on potential construction projects to determine their scope and financial viability.

Music Director
Lounge Lizards

Sept '15

June '16

I sung a cappella (no instruments) for all my 5 years in college. During my fourth year, I rose up to the occasion and became the Music Director of the group responsible for teaching the music and bringing voices together in a harmonious melody. In all honesty, it was a rocky start for both the group and myself because the board of officers was entirely new. But by the end of it all, I had unified the group, boosted morale and learned more than just a few lessons about leadership and inspiration for myself.